Internet

KDDI Australia provides high quality and reliable internet service in Australia. We have our own backbone directly connected to Japan with fibre optic cable that makes your internet life very convinient and easy.

Apply for the service


Apply for ADSL2+ / ADSL service
Apply for Tokyonet additional email account

Changing your plan (ADSL2+ / ADSL)
Changin your password, mail address
Update your membership detail
Changing your payment method
Canceling your service


How to apply for ADSL2+ / ADSL service

Download the application form below and fill in required sections. Please mail/fax to KDDI Australia.
It would normaly take up to 10 business days to install ADSL line. Please be informed that ADSL may not be available deepending on your location.To find out whether ADSL is available in your area,please contact us for assistance.


ADSL2+ (Telephone Bundle or Naked) application form(English)
ADSL2+ (with other telephone provider) application form(English)
ADSL application form(English)



Apply for TokyoNet Additional Email Account

Additional email account costs $5 a month. To set it up $10 service fee will apply (Exc GST)
Please fill in the application form for additional email account and fax/mail us to KDDI Australia or email us to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.


Application form for additional email account




Application form for changing ADSL2+ / ADSL service

Changing service plan will apply from next month of the date you submit the form.
Please note that Changing ADSL2+ / ADSL service should be submitted to us before 20th of the month. After 20th, Service will take effect on the 1st of the month after
Please fill in the application form and FAX/mail to KDDI Australia. or email to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.


Application form for changing ADSL2+ / ADSL service



Changing email address or password

For changing your email account or password, please fill in theChanging email account/password application form with necessary detail, then FAX/mail to KDDI Australia. or email to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.

Application form for changing email address/password



Update your membership detail

If any change of Address, Contact Number, Fax number are made, please fill in application for updating your membership detail and fax/mail to KDDI Australia. or email to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.


application form for updating your membership detail



Chaing payment method

Please let us know of any change on your credit card detail or your credit card type by sending us FAX/MAIL with filled application form. Please avoid sending your credit details by email for security reasons.


Application form for changing payment method (Cheaque, Credit Card, Internet Banking)
Application form for changing your payment method (Direct Debit)



Cancelling ADSL service

ADSL service are terminated at the end of the applicable month.For ADSL users cancellation notice should be submitted to us by 15th of the month.please also state the month you wish to cancell the service, service name, user ID, registered address and contact detail to info@kddi.com.au or fill in the cancellation form then fax/mail to KDDI Australia.


Cancellation form