KDDI Australia provides high quality and reliable internet service in Australia. We have our own backbone directly connected to Japan with fibre optic cable that makes your internet life very convinient and easy.
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 Apply for ADSL2+ / ADSL service Apply for Tokyonet additional email account Changing your plan (ADSL2+ / ADSL) Changin your password, mail address Update your membership detail Changing your payment method Canceling your serviceHow to apply for ADSL2+ / ADSL serviceDownload the application form below and fill in required sections. Please mail/fax to KDDI Australia.It would normaly take up to 10 business days to install ADSL line. Please be informed that ADSL may not be available deepending on your location.To find out whether ADSL is available in your area,please contact us for assistance.  ADSL2+ (Telephone Bundle or Naked) application form（English） ADSL2+ (with other telephone provider) application form（English） ADSL application form（English）Apply for TokyoNet Additional Email AccountAdditional email account costs $5 a month. To set it up $10 service fee will apply (Exc GST)Please fill in the application form for additional email account and fax/mail us to KDDI Australia or email us to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.
Application form for changing ADSL2+ / ADSL serviceChanging service plan will apply from next month of the date you submit the form.Please note that Changing ADSL2+ / ADSL service should be submitted to us before 20th of the month. After 20th, Service will take effect on the 1st of the month after Please fill in the application form and FAX/mail to KDDI Australia. or email to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.
Changing email address or passwordFor changing your email account or password, please fill in theChanging email account/password application form with necessary detail, then FAX/mail to KDDI Australia. or email to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.
Update your membership detailIf any change of Address, Contact Number, Fax number are made, please fill in application for updating your membership detail and fax/mail to KDDI Australia. or email to info@kddi.com.au with your user ID, additional email account name, password, your registered address and contact detail.
Chaing payment methodPlease let us know of any change on your credit card detail or your credit card type by sending us FAX/MAIL with filled application form. Please avoid sending your credit details by email for security reasons.
Cancelling ADSL serviceADSL service are terminated at the end of the applicable month.For ADSL users cancellation notice should be submitted to us by 15th of the month.please also state the month you wish to cancell the service, service name, user ID, registered address and contact detail to info@kddi.com.au or fill in the cancellation form then fax/mail to KDDI Australia.
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